Every beanie is made to order, just for you, and we want you to love it. If something isn’t right, here’s exactly how returns, exchanges, and refunds work.
Returns
You can return your beanie within 14 days of receiving it for a refund or exchange, as long as it’s unworn, unwashed, and in its original condition. Return shipping is covered by the customer, unless your item arrived damaged or incorrect (see below).
Damaged or wrong item?
If your beanie arrives damaged, or you received the wrong one, please reach out right away and I’ll make it right — with a replacement or a refund — and I’ll cover the shipping in that case. That’s a promise.
How to start a return
Email jael@jaelybeanie.com with your name and order number, and I’ll send you return instructions. Please wait to hear back before shipping anything so we can sort out the details together.
Exchanges
Would you like a different size or color instead of a refund? Just let me know when you get in touch, and I’ll make you a new beanie in the size or color you want. Since each one is made to order, please allow a little time for your exchange.
Refunds
Once I receive and check your returned beanie, I’ll refund you to your original payment method within a few business days. Because payments run through our sister business, Oikos Coffee, your refund will show as “OIKOS COFFEE” too. Original shipping charges are non-refundable.
What can’t be returned
For hygiene reasons, beanies that have been worn or washed can’t be returned — unless they arrived damaged or defective, in which case I’ll always take care of you.
Questions?
Email jael@jaelybeanie.com anytime — I’m happy to help make it right. 🧶